EN
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PL
Effective from 11 October 2026. These terms cover custom screen printing orders. Merchandise bought in our online shop is covered by the separate Shop Terms.
1. General provisions
1.1. These Terms set out how custom screen printing orders are placed and carried out by the NoReprint screen printing studio, run by Piotr Bukowski, NIP (tax ID) PL1251459653, located at ul. Konstruktorska 6, lok. 117, 02-673 Warsaw, Poland ("Studio", "we").
1.2. Contact: studio@noreprint.com, phone: +48 505 501 073.
1.3. These terms apply to consumers, sole traders acting with consumer rights (see 2.3) and business customers. Nothing in them limits rights that the law gives consumers and cannot be excluded by contract.
1.4. If an individually agreed quote differs from these terms, the quote prevails, unless that would reduce a consumer's statutory rights.
2. Definitions
2.1. Customer: a person, company or organisation that places an Order.
2.2. Consumer: an individual entering into a contract not directly related to their business or profession.
2.3. Sole trader with consumer rights: an individual whose contract is directly related to their business, but the contract shows it is not of a professional nature for them.
2.4. Business Customer (B2B): a Customer who is neither of the above.
2.5. Order: the scope of work accepted by the Studio and the Customer, including design, quantity, technique, garment or material, colours, price and timing.
2.6. Customer-Supplied Garments: garments, textiles or other items delivered by the Customer for printing.
2.7. Mockup: a digital preview used to approve the content, approximate placement and scale of a print. A mockup is not a colour proof.
3. Quotes, minimum quantities and the contract
3.1. To get a quote, the Customer provides the product type and quantity, sizes, colours, print locations, number of ink colours, preferred deadline, delivery method and print-ready files.
3.2. Every quote is individual. Unless stated otherwise, prices for Business Customers are net and VAT is added at the applicable rate. Consumers are always given gross prices.
3.3. A quote is valid for the period stated in it, or 14 days if no period is stated, unless the prices or availability of materials from suppliers change in the meantime. We will tell you about any change before the contract is concluded.
3.4. Minimum order: 20 pieces per design for apparel and 100 pieces per design for stickers, unless the quote says otherwise.
3.5. Sending an enquiry does not create a contract. The contract is concluded when the Studio confirms the Order after the Customer has accepted the quote (and the mockup, if one was prepared) and the required advance payment has been received, unless agreed otherwise in writing or by email.
3.6. We may decline a project that is technically not feasible, infringes the law or third-party rights, contains hateful content, or where the Customer does not provide the necessary information, materials or payment.
3.7. Changes to an Order after the contract is concluded require our confirmation and may change the price and deadline. No reply from us does not mean we accept a change.
3.8. Promotions and discounts on orders apply under the conditions published on the promotion's page at noreprint.com. Unless those conditions say otherwise, promotions cannot be combined with each other or with other discounts, and apply to orders placed during the promotion period.
4. Artwork, mockups and approval
4.1. The Customer is responsible for the content they provide, including spelling, contact details, dates, sizes, number of colours and completeness of the design.
4.2. Files must meet the technical requirements we provide. Lines thinner than 0.5 mm and text smaller than 10 pt may not print correctly. We can prepare or fix files for an extra fee agreed in advance.
4.3. Our file check only assesses whether a design can be printed. It is not proofreading, editing, legal review or a full design check.
4.4. If we send a mockup, production starts only after the Customer clearly approves it by email or another agreed channel. Approval confirms the visible content, orientation, approximate size and placement of the print.
4.5. A physical sample, colour test or pre-production proof is made only if expressly agreed. It may cost extra and extend the lead time.
4.6. After approval we are not responsible for errors visible in the approved material, unless we introduced them after approval. This does not exclude our responsibility for poor workmanship.
5. Screen printing: what to expect
5.1. Screen printing is a hand-operated process that depends on the fabric's type, colour, weave, texture and finish. Small differences between pieces, visible fabric texture, slight variations in coverage or shade and small shifts in placement or colour registration are a natural part of the process, as long as they do not materially affect the product's use or the agreed look.
5.2. The standard tolerance for print size, placement and colour registration is up to about 3% of the relevant dimension, unless the quote, an approved sample or the Order specification sets a tighter tolerance. The tolerance does not cover a print in an obviously wrong place, a mirrored design or other errors that change its overall look.
5.3. Colours on screens and mockups may differ from ink colours on fabric. A screen image is not a colour standard. Exact colour matching, for example to a physical Pantone swatch or an approved sample, must be agreed separately and may cost extra.
5.4. A repeat order may differ slightly from an earlier batch because of different fabric and ink batches. If you need a close match, send a reference piece and agree this before production.
5.5. A risk of losing fine detail that we flagged before production and you accepted is not, in itself, a defect.
6. Customer-supplied garments
6.1. No guarantee of results. We print on Customer-Supplied Garments with due care, but we cannot guarantee the print result, its durability or how the garment will behave during printing and curing. Their composition, coatings, dye, previous treatments and manufacturing quality are outside our control and often cannot be checked before printing.
6.2. Our recommendation. For predictable quality we recommend garments sourced by the Studio. We have tested them with our inks and process, and we take full responsibility for their print quality under these terms.
6.3. Typical risks with Customer-Supplied Garments include: shrinking or warping under heat, dye migration (garment dye bleeding into the ink), ink not bonding to coated or water-repellent fabric, scorch marks, and uneven results on blended or stretch fabrics. Where we know of such a risk before printing, we will tell you. If you ask us to go ahead anyway, the accepted risk is taken into account when assessing our responsibility.
6.4. Spoilage allowance (B2B). For Business Customers, misprints or damaged pieces of up to 3% of the quantity supplied (at least 1 piece) are a normal part of production and are not reimbursed. Above that level we reimburse the documented purchase value of the damaged garments or replace them with identical ones, at our choice.
6.5. Spares. Please send a few spare pieces of each size and colour above the ordered quantity. We will confirm the recommended number before production. Without spares, we may not be able to deliver the full ordered quantity if a piece is spoiled, and we will not replace a missing piece with a different model or size without your consent.
6.6. Before sending garments, agree with us their type, composition, quantity and condition. Deliver them clean, dry, counted, sorted and labelled. We may refuse items whose condition makes damage likely or correct printing impossible.
6.7. Tell us about anything that may affect printing: coatings, water repellency, previous prints, defects, stains, shrinkage or low heat resistance. We are not responsible for effects caused by hidden defects, incorrect composition labels, wear, or properties we could not reasonably detect before printing.
6.8. Tell us before production about unique, collectible or unusually valuable items. If we damage garments through our fault, compensation is based on their actual value when we received them.
6.9. For Consumers, nothing in this section excludes our liability for lack of due care.
6.10. If an Order cannot go into production for reasons on the Customer's side (no approval, information or payment), we may remove it from the production schedule 30 days after asking the Customer to complete what is missing. Restarting it requires a new date and, if costs have changed, an updated quote.
6.11. We store finished Orders and Customer-Supplied Garments for 30 days after telling the Customer they are ready. After that we may charge reasonable storage costs that we announced in advance, and we will ask again for collection. Uncollected items are then handled in accordance with the law.
7. Payment
7.1. Unless the quote says otherwise, the Customer pays 80% of the price before production preparation starts and the remaining 20% before shipping or collection.
7.2. Where the quote says so, we may ask for a 50% advance instead. An advance is not a deposit (zadatek) under the Polish Civil Code unless expressly agreed.
7.3. We may pause preparation, production, shipping or handover until the required payment is received. Any resulting shift of the deadline is not a delay on our part.
7.4. Extra work caused by changes, incorrect files, additional tests or repeated production set-up is charged only after it has been agreed with the Customer.
7.5. Invoices are issued in accordance with the law, using the details provided by the Customer.
8. Lead times and rush orders
8.1. The lead time runs from the day all start conditions are met: correct files, approved specification or mockup, Customer-Supplied Garments delivered and the required payment received. Our standard lead time is about 10 business days, unless the quote says otherwise.
8.2. Lead times are estimates unless the quote expressly marks a date as guaranteed.
8.3. Rush orders are possible only if we confirm them and may cost extra.
8.4. Delays by the Customer in providing information, materials, approval or payment move the deadline accordingly.
8.5. We will tell you promptly about any significant risk of delay. A Consumer's statutory rights in case of late performance are not affected.
9. Changes and cancellation
9.1. Changes or cancellation must be sent promptly in writing, preferably by email. They take effect once we confirm the stage the Order has reached.
9.2. If cancellation is possible, we may deduct from any refund the cost of work already done, screens prepared, garments and materials ordered that cannot reasonably be used otherwise, and other justified costs incurred until we received the cancellation.
9.3. After printing has started, a change of design, garment, quantity or colours is treated as a new or additional order, unless we agree otherwise.
9.4. This section does not limit the statutory right of withdrawal described in section 10, where it applies.
10. Consumer right of withdrawal
10.1. A Consumer or sole trader with consumer rights who concluded a contract at a distance may generally withdraw from it within 14 days without giving a reason, subject to the exceptions in the Polish Consumer Rights Act.
10.2. There is no right of withdrawal for custom-made goods, that is goods made to the Customer's specification or to meet their individual needs. Most of our printing Orders are custom-made.
10.3. For a service that is to start before the withdrawal period ends, we start only at the Customer's express request. If the Customer then withdraws, they pay for the work done until withdrawal, in proportion to the agreed price.
10.4. Once the service is fully performed, the right of withdrawal ends only if the Customer gave prior express consent and acknowledged that they would lose this right.
10.5. Withdrawal can be sent to studio@noreprint.com or to our address. A model form is in Annex 1; using it is optional.
11. Delivery, collection and international shipping
11.1. Orders can be collected at the Studio or shipped to the address given by the Customer. We ship with DPD or InPost, usually within 1–2 business days after production is completed. The carrier, price and estimated delivery time are agreed before shipping.
11.2. The Customer is responsible for correct address, contact and customs details. Costs of re-shipping caused by incorrect details or a parcel not being collected are borne by the Customer, unless the cause lies with us.
11.3. For Consumers, the risk of loss or damage passes when the parcel is handed to them, unless they chose a carrier we did not offer. For Business Customers, the risk passes when the parcel is handed to the carrier, unless agreed otherwise.
11.4. Customers outside the EU pay any customs duties, import taxes and clearance fees, unless the quote says otherwise. Carrier and customs times are estimates and are not guaranteed by us.
11.5. Please check the parcel on delivery. If it is visibly damaged, take photos and, if possible, file a damage report with the carrier. For Consumers, the lack of a report does not affect their statutory rights.
12. Inspection and complaints
12.1. Please check the quantity, products, print locations and any visible damage on receipt, and report problems as soon as possible. We recommend doing so within 7 days so evidence can be secured. This recommendation does not limit the rights of Consumers or sole traders with consumer rights.
12.2. Complaints can be sent to studio@noreprint.com or to our address. Please include the order, a description of the problem, the number of pieces affected, what you request, and photos if helpful.
12.3. We may ask to inspect the items or have them returned. Please do not destroy, reprint or sell the items concerned before we have had a reasonable chance to assess them.
12.4. Complaints from Consumers and sole traders with consumer rights are handled under the Polish Consumer Rights Act, including the rules on conformity of goods with the contract. We reply within 14 days of receiving the complaint.
13. Liability towards Business Customers
13.1. Business Customers must report visible shortages and defects within 7 business days of receipt and hidden defects within 7 business days of discovering them.
13.2. Statutory warranty (rękojmia) towards Business Customers is excluded to the extent permitted by law. This does not apply to assurances expressly given in the quote or to damage caused intentionally.
13.3. We are not liable towards Business Customers for lost profits, lost revenue, customers or reputation, delayed launches, events or campaigns, or other indirect losses, except for damage caused intentionally.
13.4. Except for intentional damage and cases where a limitation is not allowed, our total liability towards a Business Customer for an Order is limited to the net price of that Order. This limit does not apply to Customer-Supplied Garments damaged through our fault above the spoilage allowance in 6.4, where their quantity and value were agreed or reasonably foreseeable.
13.5. Before commissioning a replacement elsewhere, a Business Customer must give us the chance to inspect and fix the problem within a reasonable time, unless delay would cause significant damage or we refused to act.
14. Designs and content
14.1. By sending a design, logo, photo, text, font or other material, the Customer confirms that they hold the rights, licences and consents needed for the ordered use, including copyright, trademark, image and personal rights.
14.2. The Customer grants us a free, non-exclusive licence to use the materials as needed to quote, test, produce, check quality and deliver the Order, including passing them to subcontractors for the same purposes.
14.3. If a third party raises a justified claim about the Customer's material, we may pause the Order until it is resolved. A Business Customer will reimburse our reasonable, documented costs resulting from an infringement in their material, unless we knew of it or caused it.
14.4. Rights to designs, separations, adaptations or other creative work prepared by us do not pass to the Customer without a separate agreement. Paying for production does not transfer copyright or include source files.
15. Portfolio
15.1. Unless the Customer tells us in writing before production that the work is confidential, we may photograph the finished work and show it free of charge in our portfolio, website, social media and promotional materials, once the Customer has made the design public or put the products on sale.
15.2. This covers the look of the work and the Customer's brand name. It does not cover private commercial terms, source files, personal data or information marked as confidential.
15.3. Before production the Customer may ask for an embargo until a set date or a complete ban on publication. We will confirm it.
15.4. If a photo would show a person, we will obtain a separate legal basis or crop the image accordingly, unless consent is not required by law.
16. Screens, files and leftover materials
16.1. Screens, films, separations, settings and other tools we prepare remain our property, unless the quote expressly provides for their sale to the Customer.
16.2. We do not guarantee that screens will be stored or that a reprint will be identical. Storage of files or tools for repeat orders must be agreed separately.
16.3. Surplus materials we bought for an Order remain ours, unless the Customer paid for them in full as a separate item and their handover was agreed.
16.4. Customer materials and personal data are kept only as long as justified by the Order, legal obligations, possible claims or agreed archiving.
17. Care instructions
17.1. Printed products should be washed, dried, ironed and used according to the manufacturer's care label and any extra instructions from us.
17.2. Unless the label says otherwise, wash at 30°C (maximum 40°C), inside out, with a mild detergent. Do not iron directly on the print and do not use bleach or harsh chemicals.
17.3. We are not responsible for wear of the print or product caused by use or care that ignores the label or our instructions, for example washing too hot, ironing the print, bleaching, tumble drying where not allowed, or mechanical damage.
17.4. This does not exclude our responsibility for a defect that existed at handover or resulted from incorrect curing or workmanship on our side.
18. Force majeure
18.1. Neither party is liable for non-performance or delay caused by events beyond its reasonable control that it could not avoid with due care, such as infrastructure failure, fire, flood, epidemic, government action, transport disruption or unavailability of key materials.
18.2. The affected party will inform the other promptly and take reasonable steps to limit the effects. If the obstacle lasts so long that the Order no longer makes sense, the parties will agree a new date or end the unperformed part and settle what has been performed.
18.3. This does not limit Consumers' mandatory rights.
19. Personal data
19.1. The controller of personal data related to enquiries and Orders is Piotr Bukowski, running NoReprint. Details are in our Privacy Policy at noreprint.com/privacy-policy.
19.2. If an Order requires us to process personal data on the Customer's behalf (for example name lists), the parties will agree before the data is shared whether a data processing agreement is needed.
20. Disputes
20.1. Consumers may use out-of-court complaint and redress procedures, for example the regional Trade Inspection (Inspekcja Handlowa), its permanent consumer arbitration court, or a municipal or district consumer ombudsman. Information is available at uokik.gov.pl. Using these procedures is voluntary.
20.2. These terms are governed by Polish law. For Consumers, this choice does not remove the protection of mandatory laws of their country of habitual residence.
20.3. Disputes with Consumers are heard by the court competent under the law. Disputes with Business Customers are heard by the court competent for the Studio's registered address.
21. Final provisions
21.1. We may change these terms for important reasons, such as changes in law, our details, technology or services. An Order is governed by the version accepted when the contract was concluded, unless the Customer agrees to a change or the change is required by law.
21.2. These terms are effective from 11th October 2026.
21.3. These terms are available in Polish and English. In case of any discrepancy, the Polish version prevails.
Annex 1 – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract and the right of withdrawal applies.)
EN
/
PL
Effective from 11 October 2026. These terms cover custom screen printing orders. Merchandise bought in our online shop is covered by the separate Shop Terms.
1. General provisions
1.1. These Terms set out how custom screen printing orders are placed and carried out by the NoReprint screen printing studio, run by Piotr Bukowski, NIP (tax ID) PL1251459653, located at ul. Konstruktorska 6, lok. 117, 02-673 Warsaw, Poland ("Studio", "we").
1.2. Contact: studio@noreprint.com, phone: +48 505 501 073.
1.3. These terms apply to consumers, sole traders acting with consumer rights (see 2.3) and business customers. Nothing in them limits rights that the law gives consumers and cannot be excluded by contract.
1.4. If an individually agreed quote differs from these terms, the quote prevails, unless that would reduce a consumer's statutory rights.
2. Definitions
2.1. Customer: a person, company or organisation that places an Order.
2.2. Consumer: an individual entering into a contract not directly related to their business or profession.
2.3. Sole trader with consumer rights: an individual whose contract is directly related to their business, but the contract shows it is not of a professional nature for them.
2.4. Business Customer (B2B): a Customer who is neither of the above.
2.5. Order: the scope of work accepted by the Studio and the Customer, including design, quantity, technique, garment or material, colours, price and timing.
2.6. Customer-Supplied Garments: garments, textiles or other items delivered by the Customer for printing.
2.7. Mockup: a digital preview used to approve the content, approximate placement and scale of a print. A mockup is not a colour proof.
3. Quotes, minimum quantities and the contract
3.1. To get a quote, the Customer provides the product type and quantity, sizes, colours, print locations, number of ink colours, preferred deadline, delivery method and print-ready files.
3.2. Every quote is individual. Unless stated otherwise, prices for Business Customers are net and VAT is added at the applicable rate. Consumers are always given gross prices.
3.3. A quote is valid for the period stated in it, or 14 days if no period is stated, unless the prices or availability of materials from suppliers change in the meantime. We will tell you about any change before the contract is concluded.
3.4. Minimum order: 20 pieces per design for apparel and 100 pieces per design for stickers, unless the quote says otherwise.
3.5. Sending an enquiry does not create a contract. The contract is concluded when the Studio confirms the Order after the Customer has accepted the quote (and the mockup, if one was prepared) and the required advance payment has been received, unless agreed otherwise in writing or by email.
3.6. We may decline a project that is technically not feasible, infringes the law or third-party rights, contains hateful content, or where the Customer does not provide the necessary information, materials or payment.
3.7. Changes to an Order after the contract is concluded require our confirmation and may change the price and deadline. No reply from us does not mean we accept a change.
3.8. Promotions and discounts on orders apply under the conditions published on the promotion's page at noreprint.com. Unless those conditions say otherwise, promotions cannot be combined with each other or with other discounts, and apply to orders placed during the promotion period.
4. Artwork, mockups and approval
4.1. The Customer is responsible for the content they provide, including spelling, contact details, dates, sizes, number of colours and completeness of the design.
4.2. Files must meet the technical requirements we provide. Lines thinner than 0.5 mm and text smaller than 10 pt may not print correctly. We can prepare or fix files for an extra fee agreed in advance.
4.3. Our file check only assesses whether a design can be printed. It is not proofreading, editing, legal review or a full design check.
4.4. If we send a mockup, production starts only after the Customer clearly approves it by email or another agreed channel. Approval confirms the visible content, orientation, approximate size and placement of the print.
4.5. A physical sample, colour test or pre-production proof is made only if expressly agreed. It may cost extra and extend the lead time.
4.6. After approval we are not responsible for errors visible in the approved material, unless we introduced them after approval. This does not exclude our responsibility for poor workmanship.
5. Screen printing: what to expect
5.1. Screen printing is a hand-operated process that depends on the fabric's type, colour, weave, texture and finish. Small differences between pieces, visible fabric texture, slight variations in coverage or shade and small shifts in placement or colour registration are a natural part of the process, as long as they do not materially affect the product's use or the agreed look.
5.2. The standard tolerance for print size, placement and colour registration is up to about 3% of the relevant dimension, unless the quote, an approved sample or the Order specification sets a tighter tolerance. The tolerance does not cover a print in an obviously wrong place, a mirrored design or other errors that change its overall look.
5.3. Colours on screens and mockups may differ from ink colours on fabric. A screen image is not a colour standard. Exact colour matching, for example to a physical Pantone swatch or an approved sample, must be agreed separately and may cost extra.
5.4. A repeat order may differ slightly from an earlier batch because of different fabric and ink batches. If you need a close match, send a reference piece and agree this before production.
5.5. A risk of losing fine detail that we flagged before production and you accepted is not, in itself, a defect.
6. Customer-supplied garments
6.1. No guarantee of results. We print on Customer-Supplied Garments with due care, but we cannot guarantee the print result, its durability or how the garment will behave during printing and curing. Their composition, coatings, dye, previous treatments and manufacturing quality are outside our control and often cannot be checked before printing.
6.2. Our recommendation. For predictable quality we recommend garments sourced by the Studio. We have tested them with our inks and process, and we take full responsibility for their print quality under these terms.
6.3. Typical risks with Customer-Supplied Garments include: shrinking or warping under heat, dye migration (garment dye bleeding into the ink), ink not bonding to coated or water-repellent fabric, scorch marks, and uneven results on blended or stretch fabrics. Where we know of such a risk before printing, we will tell you. If you ask us to go ahead anyway, the accepted risk is taken into account when assessing our responsibility.
6.4. Spoilage allowance (B2B). For Business Customers, misprints or damaged pieces of up to 3% of the quantity supplied (at least 1 piece) are a normal part of production and are not reimbursed. Above that level we reimburse the documented purchase value of the damaged garments or replace them with identical ones, at our choice.
6.5. Spares. Please send a few spare pieces of each size and colour above the ordered quantity. We will confirm the recommended number before production. Without spares, we may not be able to deliver the full ordered quantity if a piece is spoiled, and we will not replace a missing piece with a different model or size without your consent.
6.6. Before sending garments, agree with us their type, composition, quantity and condition. Deliver them clean, dry, counted, sorted and labelled. We may refuse items whose condition makes damage likely or correct printing impossible.
6.7. Tell us about anything that may affect printing: coatings, water repellency, previous prints, defects, stains, shrinkage or low heat resistance. We are not responsible for effects caused by hidden defects, incorrect composition labels, wear, or properties we could not reasonably detect before printing.
6.8. Tell us before production about unique, collectible or unusually valuable items. If we damage garments through our fault, compensation is based on their actual value when we received them.
6.9. For Consumers, nothing in this section excludes our liability for lack of due care.
6.10. If an Order cannot go into production for reasons on the Customer's side (no approval, information or payment), we may remove it from the production schedule 30 days after asking the Customer to complete what is missing. Restarting it requires a new date and, if costs have changed, an updated quote.
6.11. We store finished Orders and Customer-Supplied Garments for 30 days after telling the Customer they are ready. After that we may charge reasonable storage costs that we announced in advance, and we will ask again for collection. Uncollected items are then handled in accordance with the law.
7. Payment
7.1. Unless the quote says otherwise, the Customer pays 80% of the price before production preparation starts and the remaining 20% before shipping or collection.
7.2. Where the quote says so, we may ask for a 50% advance instead. An advance is not a deposit (zadatek) under the Polish Civil Code unless expressly agreed.
7.3. We may pause preparation, production, shipping or handover until the required payment is received. Any resulting shift of the deadline is not a delay on our part.
7.4. Extra work caused by changes, incorrect files, additional tests or repeated production set-up is charged only after it has been agreed with the Customer.
7.5. Invoices are issued in accordance with the law, using the details provided by the Customer.
8. Lead times and rush orders
8.1. The lead time runs from the day all start conditions are met: correct files, approved specification or mockup, Customer-Supplied Garments delivered and the required payment received. Our standard lead time is about 10 business days, unless the quote says otherwise.
8.2. Lead times are estimates unless the quote expressly marks a date as guaranteed.
8.3. Rush orders are possible only if we confirm them and may cost extra.
8.4. Delays by the Customer in providing information, materials, approval or payment move the deadline accordingly.
8.5. We will tell you promptly about any significant risk of delay. A Consumer's statutory rights in case of late performance are not affected.
9. Changes and cancellation
9.1. Changes or cancellation must be sent promptly in writing, preferably by email. They take effect once we confirm the stage the Order has reached.
9.2. If cancellation is possible, we may deduct from any refund the cost of work already done, screens prepared, garments and materials ordered that cannot reasonably be used otherwise, and other justified costs incurred until we received the cancellation.
9.3. After printing has started, a change of design, garment, quantity or colours is treated as a new or additional order, unless we agree otherwise.
9.4. This section does not limit the statutory right of withdrawal described in section 10, where it applies.
10. Consumer right of withdrawal
10.1. A Consumer or sole trader with consumer rights who concluded a contract at a distance may generally withdraw from it within 14 days without giving a reason, subject to the exceptions in the Polish Consumer Rights Act.
10.2. There is no right of withdrawal for custom-made goods, that is goods made to the Customer's specification or to meet their individual needs. Most of our printing Orders are custom-made.
10.3. For a service that is to start before the withdrawal period ends, we start only at the Customer's express request. If the Customer then withdraws, they pay for the work done until withdrawal, in proportion to the agreed price.
10.4. Once the service is fully performed, the right of withdrawal ends only if the Customer gave prior express consent and acknowledged that they would lose this right.
10.5. Withdrawal can be sent to studio@noreprint.com or to our address. A model form is in Annex 1; using it is optional.
11. Delivery, collection and international shipping
11.1. Orders can be collected at the Studio or shipped to the address given by the Customer. We ship with DPD or InPost, usually within 1–2 business days after production is completed. The carrier, price and estimated delivery time are agreed before shipping.
11.2. The Customer is responsible for correct address, contact and customs details. Costs of re-shipping caused by incorrect details or a parcel not being collected are borne by the Customer, unless the cause lies with us.
11.3. For Consumers, the risk of loss or damage passes when the parcel is handed to them, unless they chose a carrier we did not offer. For Business Customers, the risk passes when the parcel is handed to the carrier, unless agreed otherwise.
11.4. Customers outside the EU pay any customs duties, import taxes and clearance fees, unless the quote says otherwise. Carrier and customs times are estimates and are not guaranteed by us.
11.5. Please check the parcel on delivery. If it is visibly damaged, take photos and, if possible, file a damage report with the carrier. For Consumers, the lack of a report does not affect their statutory rights.
12. Inspection and complaints
12.1. Please check the quantity, products, print locations and any visible damage on receipt, and report problems as soon as possible. We recommend doing so within 7 days so evidence can be secured. This recommendation does not limit the rights of Consumers or sole traders with consumer rights.
12.2. Complaints can be sent to studio@noreprint.com or to our address. Please include the order, a description of the problem, the number of pieces affected, what you request, and photos if helpful.
12.3. We may ask to inspect the items or have them returned. Please do not destroy, reprint or sell the items concerned before we have had a reasonable chance to assess them.
12.4. Complaints from Consumers and sole traders with consumer rights are handled under the Polish Consumer Rights Act, including the rules on conformity of goods with the contract. We reply within 14 days of receiving the complaint.
13. Liability towards Business Customers
13.1. Business Customers must report visible shortages and defects within 7 business days of receipt and hidden defects within 7 business days of discovering them.
13.2. Statutory warranty (rękojmia) towards Business Customers is excluded to the extent permitted by law. This does not apply to assurances expressly given in the quote or to damage caused intentionally.
13.3. We are not liable towards Business Customers for lost profits, lost revenue, customers or reputation, delayed launches, events or campaigns, or other indirect losses, except for damage caused intentionally.
13.4. Except for intentional damage and cases where a limitation is not allowed, our total liability towards a Business Customer for an Order is limited to the net price of that Order. This limit does not apply to Customer-Supplied Garments damaged through our fault above the spoilage allowance in 6.4, where their quantity and value were agreed or reasonably foreseeable.
13.5. Before commissioning a replacement elsewhere, a Business Customer must give us the chance to inspect and fix the problem within a reasonable time, unless delay would cause significant damage or we refused to act.
14. Designs and content
14.1. By sending a design, logo, photo, text, font or other material, the Customer confirms that they hold the rights, licences and consents needed for the ordered use, including copyright, trademark, image and personal rights.
14.2. The Customer grants us a free, non-exclusive licence to use the materials as needed to quote, test, produce, check quality and deliver the Order, including passing them to subcontractors for the same purposes.
14.3. If a third party raises a justified claim about the Customer's material, we may pause the Order until it is resolved. A Business Customer will reimburse our reasonable, documented costs resulting from an infringement in their material, unless we knew of it or caused it.
14.4. Rights to designs, separations, adaptations or other creative work prepared by us do not pass to the Customer without a separate agreement. Paying for production does not transfer copyright or include source files.
15. Portfolio
15.1. Unless the Customer tells us in writing before production that the work is confidential, we may photograph the finished work and show it free of charge in our portfolio, website, social media and promotional materials, once the Customer has made the design public or put the products on sale.
15.2. This covers the look of the work and the Customer's brand name. It does not cover private commercial terms, source files, personal data or information marked as confidential.
15.3. Before production the Customer may ask for an embargo until a set date or a complete ban on publication. We will confirm it.
15.4. If a photo would show a person, we will obtain a separate legal basis or crop the image accordingly, unless consent is not required by law.
16. Screens, files and leftover materials
16.1. Screens, films, separations, settings and other tools we prepare remain our property, unless the quote expressly provides for their sale to the Customer.
16.2. We do not guarantee that screens will be stored or that a reprint will be identical. Storage of files or tools for repeat orders must be agreed separately.
16.3. Surplus materials we bought for an Order remain ours, unless the Customer paid for them in full as a separate item and their handover was agreed.
16.4. Customer materials and personal data are kept only as long as justified by the Order, legal obligations, possible claims or agreed archiving.
17. Care instructions
17.1. Printed products should be washed, dried, ironed and used according to the manufacturer's care label and any extra instructions from us.
17.2. Unless the label says otherwise, wash at 30°C (maximum 40°C), inside out, with a mild detergent. Do not iron directly on the print and do not use bleach or harsh chemicals.
17.3. We are not responsible for wear of the print or product caused by use or care that ignores the label or our instructions, for example washing too hot, ironing the print, bleaching, tumble drying where not allowed, or mechanical damage.
17.4. This does not exclude our responsibility for a defect that existed at handover or resulted from incorrect curing or workmanship on our side.
18. Force majeure
18.1. Neither party is liable for non-performance or delay caused by events beyond its reasonable control that it could not avoid with due care, such as infrastructure failure, fire, flood, epidemic, government action, transport disruption or unavailability of key materials.
18.2. The affected party will inform the other promptly and take reasonable steps to limit the effects. If the obstacle lasts so long that the Order no longer makes sense, the parties will agree a new date or end the unperformed part and settle what has been performed.
18.3. This does not limit Consumers' mandatory rights.
19. Personal data
19.1. The controller of personal data related to enquiries and Orders is Piotr Bukowski, running NoReprint. Details are in our Privacy Policy at noreprint.com/privacy-policy.
19.2. If an Order requires us to process personal data on the Customer's behalf (for example name lists), the parties will agree before the data is shared whether a data processing agreement is needed.
20. Disputes
20.1. Consumers may use out-of-court complaint and redress procedures, for example the regional Trade Inspection (Inspekcja Handlowa), its permanent consumer arbitration court, or a municipal or district consumer ombudsman. Information is available at uokik.gov.pl. Using these procedures is voluntary.
20.2. These terms are governed by Polish law. For Consumers, this choice does not remove the protection of mandatory laws of their country of habitual residence.
20.3. Disputes with Consumers are heard by the court competent under the law. Disputes with Business Customers are heard by the court competent for the Studio's registered address.
21. Final provisions
21.1. We may change these terms for important reasons, such as changes in law, our details, technology or services. An Order is governed by the version accepted when the contract was concluded, unless the Customer agrees to a change or the change is required by law.
21.2. These terms are effective from 11th October 2026.
21.3. These terms are available in Polish and English. In case of any discrepancy, the Polish version prevails.
Annex 1 – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract and the right of withdrawal applies.)
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